We operate 6 days a week. Monday to Friday from 8:00 am – 6:00 pm, our office is 9:00 am – 6:00 pm Saturday: from 9:00 am – 6:00 pm, our office is closed.
No, you can leave your keys in a designated area and inform us via email, call or text the exact location of your keys or you can unlock the vehicle prior. For payments we can send you an invoice.
We have a 24 hour cancellation and rescheduling policy. Cancellations or rescheduling within 24 hours will be charged half the value of the appointment. Corporate clients will be charged in full.
Our technician will assess the vehicle with you prior to starting your appointment. They will recommend the appropriate package if the one you’ve booked isn’t the suitable one for what you require. For contactless assessment, our technician can call or text you his recommendations.
Yes, travel costs will be applied for the following regions: Shediac and surroundings, Bouctouche, Saint Antoine, Hillisborough, Memramcook etc. Please contact us by email or phone for areas not listed.
For the safety of our technician and adhering by Greater Moncton, we do not service any main streets. Our ideal locations will be driveways, street level parking lots, wide back alleys or selected residential streets.
Yes, all depending on the type of appointment you have booked preferably if you have a wash bay or loading bay available for room requirement, we will try our best to accommodate.
We do not offer our services for Tree Sap removal, feces cleaning, rodent or pests cleaning, bed bugs cleaning, vomit cleaning, vehicle break in’s unless after police and team swipe through, milk spillage or blood.
Yes, our experienced technicians have all gone through extensive training and a thorough criminal and background check prior to their employment with Shiny.
Please contact us immediately via email, phone or text and we will send a technician back to fix the missed spots. Our company policy is we will send a technician back to ensure you are happy with our service.
Stain removal is never guaranteed to be 100% removed. Please contact us immediately and we will send a technician back to assess what the next steps may be.
Details take approx. 3-6 hours depending on the size of the vehicle and how much cleaning is involved. We try to keep to a tight schedule, but some vehicles do take longer and can push back our other appointments.
If you can, please leave your car with us for the day. You will be notified by TEXT when your vehicle is ready for pick up.